Pronto Avenue Commerce FAQ

What you want to know

How do I install Pronto Avenue? Do I need a new server?

If you select one of our plans, there is no installation or hardware required. A modern web browser is all that is needed to manage and configure your website.

How long does it take to implement Pronto Avenue?

If you are using a standard configuration of Pronto ERP and have completed the preparation tasks, you could be up and running within 5 working days utilising the standard website skin.

What are the preparation tasks?

We will ask you to complete preparation tasks before we setup and configure Pronto Avenue. The 4 main preparation tasks are:

  1. Have your product descriptions and images ready in the prescribed format
  2. Have your web design and online content ready
  3. Have your freight rules worked out and sign up with a supported payment gateway provider
  4. Have your business and system processes ready to deal with a new sales channel

How flexible is the online freight calculator?

Multiple freight methods can be created to incorporate delivery post codes, order values and product metrics (weight, volume, cubic conversion). The freight calculator can also take on an international mode when country codes are added to the matrix.

Do I need to a web designer to change the look and feel of the standard website skin (design templates)?

Pronto Avenue comes with a standard skin that can be used out of the box. We also provide affordable professional web design services if you wanted to make your website standout from the competition.

Can I BYO web designer?

While we have a professional in-house web designer, you can have your own designer create concepts (in Photoshop format) of the web site. Designs for the home page, shopping cart, product pages, search results etc can be submitted to the Avenue design team who can implement the design by deconstructing and coding it into the CMS to create your custom template utilising dynamic ERP data where applicable. Ask us for a quote!

Can I use Pronto Avenue to add more webpages? I only want a single web presence.

Yes, you can use Pronto Avenue's inbuilt content management system to add new pages at any time. You even have the ability to build custom menus.

What payment methods can my customers use?

Pronto Avenue can accept secure credit card payments for purchases made online or you can allow your account customers to pay later upon invoice.

I want to offer my customers the ability to make online purchase using a credit card. What do I need to do?

You will need to setup an account with one of the supported payment gateway providers. You will also need to setup merchant facilities with your existing bank. There is a fee involved for both service providers. Often a merchant account and a payment gateway can be setup together through the same company.

What is a payment gateway?

A payment gateway is a service provider that authorises credit card payments and processes them securely with a user's merchant account. Pronto Avenue supports integration with either Securepay (most popular choice), eWay or Payment Express (supports NZ and Pacific Island online stores). All payment gateways charge a fee, generally per transaction. Pronto Avenue utilises the direct XML post method of integration and therefore stores no sensitive data.

gateway

What is a merchant account / facility?

Every payment made with a credit card involves the transfer of funds to a merchant account held by the merchant directly with a bank. All payment gateways will require you to have a merchant account. Merchant account / facility fees charged by the bank vary.

Can I accept manual payments from my account customers?

Yes, credit card payment facilities in Pronto Avenue are optional so orders can still be processed as they currently are.

With over 30 years of experience in business software development and a strong focus on customer support, the developers of Pronto Avenue are committed to ongoing product development using effective technology to simplify the business of integrated eCommerce. We are with you every step of the way and look after all your hosting and application maintenance requirements as part of our service.

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With a range of plans to suit any business, you can get started with very little upfront investment and grow your online business at your own pace. We have built our product from the ground up to suit an integrated ERP system so there are no custom interfaces to build. Use Pronto Avenue out of the box and be running online within a matter of days. If required we can also rapidly tailor a custom solution

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Pronto Avenue comes feature packed with a growing list of functionality widely used by some of the most successful online stores of today. With the ability to use customer info, product categories and pricing from your ERP and extend them to an unlimited category structure online with full detailed product info pages and cross sell options, Pronto Avenue delivers B2B and B2C functions in a seamless application.

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