Pronto Xi Service Connect

2842
CALLS PER DAY
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Pronto Xi Service Connect

Improve customer service and satisfaction.

A simple and efficient web solution for your customers to log, review and track their service calls. With information readily available, your customers can gain an instant view of events related to their service calls.

We offer an enterprise solution which has been written from the ground up to integrate with your ERP

Service

Pronto Xi Service Connect is a simple and efficient web solution for your customers to log, review and track their service calls. With information readily available, your customers gain instant view of events related to their service calls. Pronto Xi Service Connect is a great way to provide improved customer service and increase customer satisfaction.

Empowering your customers to take control

Pronto Xi Service Connect is a self-managed web portal. Fully integrated with Pronto Xi Service Management, Pronto Xi Service Connect gives users a reliable and seamless online experience. With Pronto Xi Service Connect, users know the status of their service calls at all times; with the added benefit of tracking which engineer will be working on the issue and when.

As an administrator, you define the access and security levels of each user. Users can log and review calls for their customers, contracts or sites; viewing both active and completed calls. Pronto Xi Service Connect data is seamlessly synchronised with your Pronto Xi server.

Web-based extension to your Service module
  • All service call data is available online for your customers to view
  • No client side installation
  • Password protected for secured access (SSL)
  • Web-based portal accessible from leading browsers
  • Intuitive web interface, minimal training requirements
  • Call logging
  • Service call details and status
  • Powerful search capability
  • Reports per call type (corrective or preventive)
  • Offline capable if the Server is unavailable

Key Benefits
  • Offer your customers easy access to their service calls.
  • Reduced Call Centre administration.
  • Easy deployment.
  • Seamless synchronisation of key data.
  • Use a purpose built web application designed for Service organisations.
Features
  • Seamless integration single point of data entry for:
    • Customers
    • Contracts
    • Service Calls
    • PM Dockets
  • Service Calls
    • View and search through all calls on contract
    • Raise new service calls
  • Preventative Maintenance (PM) calls
    • View and search through run based service dockets
  • Unified user setup
    • Flexible contract relationship
    • Secondary admin hierarchy level
    • Customer administrators
  • Flexible mandatory field setup
    • Suppress key fields
    • Allow selectable input