We offer a range of support, consulting and development services to ensure you get the most out of your Pronto Xi integration. Our dedicated technical team specialises in web applications and have a detailed knowledge of the data driven from your Pronto Xi platform and are proficient at providing customers with personalized insight and direction
The team aims to provide timely, consistent, and reliable Support. We continually strive to provide an exceptional level of customer service. Clients can be assured of being able to work with someone who understands their company needs and requirements. Our support staff have extensive knowledge of our online applications as well as understanding your PRONTO-Xi ERP solution. Rest assured assistance will always be given by the person best qualified to give it.
Each member of our Support team undergoes continuous training to improve their skills not only in PRONTO-Xi, but also to hone analytical and problem solving skills.
All Support calls are logged via ProntoPlus (using Pronto Xi Service Connect ) and are tracked using the PRONTO-Xi Service module. This system records all information about the company, contacts, all incoming and outgoing calls, the current status of the call, and the solutions.
This system allows the Support staff to respond quickly and thoroughly to service calls. It allows the Support Centre to document and monitor an issue or query from beginning to end; storing all information in an easily accessible database for viewing and reporting.
The majority of support calls are handled via telephone or direct internet access; this provides a rapid and effective solution to many needs. If required, support on-site can be obtained, however, depending on the nature of the work required, consulting charges may apply.
Should training or consulting be required Pronto Software has Professional Services staff available to provide these services either at a client’s site, or within our own offices (Consulting charges apply).
Our normal hours of support are Monday to Friday between 9:00am and 5:00 pm (EST). This excludes Public Holidays.
ProntoPlus is a website that provides Knowledge, Interaction and Choice for PRONTO-Xi users. It can be accessed 24 hours a day, 7 days a week. Nominated users can log Support calls via ProntoPlus and check to see how their calls and/or modifications are progressing through the system. You can: