Frequently Asked Questions


Frequently Asked Questions

What you want to know!

Pronto believes in the power of actively listening to clients, adapting our product to meet their needs and finally revealing the best solution. It's how we continually surpass client expectations, delivering moments of utter surprise and delight.

If you select one of our plans, there is no installation or hardware required. A modern web browser is all that is needed to manage and configure your website.

If you are using a standard configuration of Pronto ERP and have completed the preparation tasks, you could be up and running within 5 working days.

We will ask you to complete preparation tasks before we setup and configure your application. The four main preparation tasks are:

  1. Have your images ready in the prescribed format
  2. Have your web design and online content ready
  3. Have your freight rules worked out and sign up with a supported payment gateway provider
  4. Have your business and system processes ready to deal with a an online channel

Multiple freight methods can be created to incorporate delivery post codes, order values and product metrics (weight, volume, cubic conversion). The freight calculator can also take on an international mode when country codes are added to the matrix.

Our products come with a standard skin that can be used out of the box. We also provide affordable professional web design services if you wanted to make your website standout from the competition.

We have professional in-house web designers that are waiting to work with your concepts and designs. They would then proceed to deconstruct your mock-ups and code it into the CMS to create your custom template utilising dynamic ERP data where applicable. Alternatively your web designer can use our API suite and create their own designs within a CMS of their choosing giving them all the power and flexibility that they require.

Yes, you can use our inbuilt content management system (CMS) to add new pages at any time. You even have the ability to build custom menus.

Pronto Avenue can accept secure credit card payments for purchases made online or you can allow your account customers to pay later upon invoice.

You will need to setup an account with one of the supported payment gateway providers. You will also need to setup merchant facilities with your existing bank. There is a fee involved for both service providers. Often a merchant account and a payment gateway can be setup together through the same company.

A payment gateway is a service provider that authorises credit card payments and processes them securely with a user's merchant account. Pronto Avenue supports integration with either Securepay (most popular choice), eWay or Payment Express (supports NZ and Pacific Island online stores). All payment gateways charge a fee, generally per transaction. Pronto Avenue utilises the direct XML post method of integration and therefore stores no sensitive data.

Every payment made with a credit card involves the transfer of funds to a merchant account held by the merchant directly with a bank. All payment gateways will require you to have a merchant account. Merchant account / facility fees charged by the bank vary.

Yes, credit card payment facilities in Pronto Avenue are optional so orders can still be processed as they currently are.