Privacy Policy

Privacy Policy


Serving our customers and stakeholders efficiently and securely is very important to us. Pronto Software Limited and its related entities recognise that people care about how private information is collected and used and seek to abide by the following privacy principles and the privacy requirements of each country within which we operate.

The kinds of personal information that Pronto Software collects and holds

In order to provide services to our customers, interact with our employees, suppliers and contractors, we may collect personal information relevant to the nature of the person's relationship or role with Pronto Software.

Users of Pronto applications or services

As a user of Pronto software applications or services we may record information including your name, the customer you are associated with, contact details, views expressed through forums or blogs, training and events that you participate in with us. This information is used to identify you as a user within our software applications, to provide user technical support, training or other resources, and to interact with you about your use of our products and services.

IT professionals

As employees or contractors of Pronto Software and its related entities we will maintain personal information in relation to your employment or service relationship with us.

As a staff member of a reseller or member of the Pronto community ecosystem that services and supports Pronto software applications or services we may collect and hold information including your name, the organisation you are associated with, contact details, views expressed through forums or blogs, qualifications, training and events that you participate in with us.

Prospective customers and their staff

As a prospective user of Pronto software applications or services we may record information including your name, the prospective customer you are associated with, and contact details. This information is used to identify you as a potential user and person associated with a prospective customer and to understand our potential customers and their needs for Pronto software applications and services.

How Pronto Software collects and holds personal information

We may collect information through web or document forms, by telephone conversations, or emails. We may use cookies in some Pronto Software websites to store your preferences and settings and help with sign-in. Where otherwise unreasonable or impracticable to do so we may also collect personal information that is contained on public records such as corporate registers, or in private databases compiled from either directly seeking personal information from you with your consent or sourced from public record.

The purposes for which Pronto Software collects, holds, uses and discloses personal information

Depending on your relationship with Pronto we collect your personal information to market to you, provide products or services to you, educate, train or support use of Pronto software applications or services, or to deploy you as a resource to deliver service.

Where personal information is used for direct marketing we will only use personal information that you would reasonably expect us to use for this purpose. A person may request in email or writing to the contact details below not to receive direct marketing communications from us.

If information collected is not reasonably necessary for one or more of Pronto Software's functions or activities and we determine that we could not have collected the personal information had it been solicited directly from you and the information was not contained on a public record, as soon as practicable we will destroy the information or ensure that the information is de-identified.

If you do not provide complete personal information we may not be able to provide products or services to you as effectively as if more complete information was provided.

How you may access your personal information that is held by Pronto Software and seek the correction of such information

By making a request in writing to the Privacy Officer you can access any of your personal information (if any) that we may hold.

How you may complain about a breach of these privacy principles and how Pronto Software will deal with such a complaint

If you wish to make a compliant in writing or email regarding a potential a breach of privacy principles, do so in writing to the Privacy Officer whose details are set out below. We will endeavour to respond in a timely manner, investigate, rectify the matter quickly and confirm our actions in writing where practical and appropriate.

Whether Pronto Software is likely to disclose personal information to overseas recipients

Information collected in one country may be shared with Pronto Software offices or directly contracted service providers such as administration, marketing or technology services in another country where it relates to the normal commercial conduct of our business. We take steps to ensure that those entities abide by fair information principles that are similar to those imposed in Australia or the USA.

Keeping your information up to date

We will do our best to keep your personal information accurate, complete and up to date. You can help us with this by advising us if you believe that any of the information we hold is incomplete or inaccurate.

Contact information

If you have any privacy policy questions or concerns relating to your information please contact us by writing to:

Privacy Officer
Pronto Software Limited
20 Lakeside Drive,
Burwood East, Vic 3151
Australia

Or emailing to privacyofficer@pronto.net